Distinct from our " complementary support" service, "full support" is designed around the needs of customers without an expert in-house IT support function, and who prefer to focus management energies elsewhere.
In this scenario, we take full responsibility for our customer's overall IT requirements, delivering day-to-day IT support, and providing long-term advice regarding IT-related business issues.
Acting - literally - as our customer's IT department, we take full responsibility for all the IT-related activities that keep a business in business. The full list of our services can be explored via the menu on the left. But, in broad terms, when we offer customers Full Service Support, the sorts of activities we take ownership of include:
In addition, for some customers we advise on Business Intelligence Services. Here, our advice helps management teams to make more of the data they hold, to facilitate better-informed decision making. We also offer advice and implementation of telephony technologies, integrating them with existing data networks, to deliver fully integrated and CRM-focused solutions.
And these are just the highlights! When we say “Full Support” we really mean “full”. As a Wavex Full Service customer, if you have an IT-related challenge, you can count on us to help you to address it, if not ourselves, then by introducing one of our tried and tested expert partners.